Do you suspect abuse involving a Rinkel phone number, service or communication? Report it to [email protected]. We treat every report confidentially and with care.
To assess your report as quickly as possible, please include the following information when you email [email protected]. The more complete your report, the sooner we can investigate it.
A clear description of the abuse
The phone number or email address the report relates to
The date and time of the incident
Any supporting evidence, such as screenshots, emails, voicemail messages or other relevant information
Unwanted commercial calls (spam) from a phone number used through Rinkel
Phone scams or deception from a phone number used through Rinkel
Threatening, intimidating or unwanted calls from a phone number used through Rinkel
Phishing emails or other fraudulent emails that appear to come from Rinkel
Misuse of a phone number or business identity that falsely suggests a connection to Rinkel
Other forms of abuse that appear to involve a Rinkel service or number
Once we receive your report, we review it carefully and investigate whether our services are being misused.
Because of privacy law and confidentiality, we can't share any details about customers, users, investigations or the measures we take in response to a report.
We take every report seriously and handle it in line with our internal procedures.
Once we receive it, we review your report carefully and investigate whether our services are being misused. Where necessary, we then take appropriate action in line with our internal procedures. Because of privacy law and confidentiality, we can't share any details about customers, users, investigations or the action taken.
We'll confirm we've received your report and then review it internally. Please bear in mind that, because of privacy law, we can't tell you whether or what steps we take in response.
You can report abuse without your personal details reaching anyone else. That said, it helps us if we can get in touch for any follow-up questions, so we can investigate your report properly. We only use your email address to handle your report.
If it involves a Rinkel number or service, you can report it here via [email protected]. Got a general question about your account, plan or settings? Our support team is happy to help — get in touch here.
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