you´ve got questions, we´ve got answers
Some questions crop up time and time again—here’s where we answer them all.
You can also chat with our on-site support team for anything we’ve missed.
Some questions crop up time and time again—here’s where we answer them all.
You can also chat with our on-site support team for anything we’ve missed.
Rinkel is a smart, affordable phone solution made for entrepreneurs and small businesses. You can use Rinkel business lines on the phone you already use, and access extra features via the app and desktop environment. It doesn’t require any lengthy set-up or onboarding, just a three-step sign-up process that you can start right now.
You can use Rinkel on your mobile phone or desktop (via the webphone, on our Customer Portal). You can choose where incoming calls arrive in your profile settings.
Outgoing calls with Rinkel are also simple. The in-app dial screen resembles your smartphone's native dial screen, so it’s something you’re already familiar with. To make a call with Rinkel, enter the app and dial the number (or select from your contacts). You’ll immediately receive an incoming call, which—when picked up—will start your outgoing call.
Getting started with Rinkel is easy. Simply choose your number and pick your plan, and we’ll have you up and running in minutes. You can do so here.
To start using Rinkel, you need a subscription. However, if you aren’t happy with your new virtual business number within the first 30 days—and meet the eligibility terms laid out in our refund policy (T&Cs, point 2.8)—we’ll give you a full refund. Just get in touch with customer service, and they’ll make sure you get your money back.
Yes, when signing up with Rinkel, you can choose from a list of available numbers. This allows you to pick a number that best represents your business, whether it’s a local or national number.
You can choose from a wide range of UK business numbers, including local numbers (e.g. 020 for London) or national numbers, also known as non-geographic numbers (e.g. 0330), depending on what suits your business best. Local numbers help build trust in the areas you’re operating in, whereas national numbers maintain a nationwide presence.
It’s up to you! Choose your ideal business number when signing up for Rinkel.
Yes, you can port your existing business number over to Rinkel. We’ll do it free of charge, and it’ll take up to a week. You won’t lose the ability to make and take calls during the porting process, and we’ll handle everything with your current provider.
Yes! You can add extra phone numbers to your Rinkel account for £3 per number, per month. You’ll be able to manage all numbers in the Rinkel app and My Rinkel web portal.
New business numbers from Rinkel should be active within a couple of minutes. Sometimes, we need to verify your identity, so it might take a little longer. This is only necessary in a handful of cases, though, so you should be good to start using your new business line within minutes.
If we’re porting your existing number over to Rinkel, the process takes 3-5 working days to complete. You don’t lose connection during the porting process, and we’ll have you up and running asap.
Yes, your new business number belongs to you from the moment you secure it. If you ever decide to leave, we’ll help your new provider port your phone number over to their service.
Yes, you can! The webphone is easy to use on your desktop computer and it works with all modern browsers.
Once you´ve logged into My Rinkel, click the blue circle on the bottom right-hand corner of the screen. Choose the business number you want to call from (if you have more than one) and then enter a number or select a number from your contact book. Hit call, and get ready to connect with your colleagues or customers.
Yes, you can use WhatsApp Business on your Rinkel number. Find out more about how here.
Yes, we suppot more that 50 destinations and they are included in the call minutes in your plan! No hidden costs.
We currently support more than 50 destinations worldwide, including the US & Canada. Here's a list in alphabetical order:
Calls on the Essential plan are charged at 5p per minute, and Professional and Expert customers get unlimited minutes (subject to our Fair Use Policy).
Yes, we can secure an international number for you. To request an international phone number, get in touch and our team will explain the process and documentation needed for your country of choice.
Please note that securing an international phone number incurs a one-off cost of £25, and can be managed with your standard Rinkel plan. You can request your international number here.
We’ve arranged international phone numbers in Belgium, Germany, France, Spain, Italy, the US and more. Get in touch to check if your country of choice is available, and we’ll get started straight away.
No, not with Rinkel. Our plans and pricing are transparent and straightforward. You pay for your monthly subscription—which you can also opt to pay for annually, at a 10% discount—based on your chosen plan. Any extra add-ons, like optional additional business lines, are added to your monthly bill. There are no installation fees for the Rinkel platform—you access it via desktop and the free mobile app.
You can request a professional AI recording for your voicemail messages, custom greetings, call menus and more. Recordings cost 65p a word, with a minimum order of £10.
Yes, a virtual landline is reliable; Rinkel uses your mobile provider’s network. You’re not dependent on an internet connection, and instead rely on the thousands of cellular towers dotted across the UK.
Over 15,000 business owners already use Rinkel with an average satisfaction rating of 9.2/10.
Why not join them?
Get started with Rinkel today to start making and taking business calls on the phone you already use. Powerful features, an intuitive mobile app and a customer support team that’s on hand to help—that’s Rinkel.
Discover it for yourself - Not satisfied within 30 days? Then you'll simply get your money back. Sign up now!
