Virtual phone numbers for UK ecommerce companies

Products to ship, parcels to track, feedback to collect, and all from your personal phone? Take a leaf out of the Royal Mail’s book and forget about it.

With Rinkel, you’ll be able to get a business number ready to go quicker than your last order. And, you won’t even need a second phone to get started.

Route calls to the right place: support, sales, returns
Set up greetings and hold music for busier days
Get started today from £7.99 per month

Get your business number now

Why get a dedicated number for your ecommerce business from Rinkel?

Rinkel plans don’t stop at a new number alone. We’re packing plenty of features to help your ecommerce business ship.

Business hours and call forwarding mean you won’t get disturbed during your downtime, and your team will never miss a move
Custom greetings, voicemails, and queue music to keep even the Karens calm
Set up WhatsApp business for your ecommerce company and wave goodbye to missed opportunities

Explore all Rinkel features

Learn from every call with AI add-ons

A high-flying, far-sending ecommerce company knows that in every call there’s a lesson to learn. Make going to class that much smoother with Rinkel’s AI features.

Accessible call summaries mean your team is clear on follow-ups, even if it's not them doing it directly
An overview of key topics helps you spot everything from recurring problems to top performers
Sentiment analysis that helps your sales and support teams figure out the exact lingo that makes for a happy customer

AI Insights start from £5 per user per month.

Explore more

Building local, but selling global? No problem.

Whether you’re a freelance ecommerce wiz, a boutique business, or growing fast as fish, pick the prefix that’s perfect for you.

Local number: great for building trust in a specific area and winning call backs
National number: the go-to if your ecommerce brand needs a presence across the country
More than one number: a good option if you want to appear local to more than one region

Once you’ve got your first number, adding more to your Rinkel plan is simple. Rinkel adapts to your business, not the other way around.

Attend calls on the go with confidence

Many business phone number providers use VoIP (Voice over Internet Protocol) to keep costs low. This means they rely on internet signal strength to get you connected. No signal = no call. Or worse, weak signal = a back-and-forth nightmare of “say it again, you cut out.”

Rinkel uses mobile networks to host your business calls, and at no extra cost. You never need to worry about a shoddy internet connection again.

Get started today

Plans that grow & adapt with ecommerce seasonality

No hidden fees. No tie-you-down contracts. Just a phone line that’s ready to go. Plus, if you’re not happy within the first 30 days, we’ll give you your money back.

First number for free with your subscription. 10% discount on Yearly subscriptions.

month year

essential

£ 7.¹⁹

user / month get started

calls: £0.05 p/Min.
a business number
call forwarding
webphone
WhatsApp Business
business voicemail
status
international calls

professional

£ 10.⁷⁹

user / month get started

unlimited calls *
a business number
call forwarding
webphone
WhatsApp Business
business voicemail
status
international calls
custom greeting
business hours
call waiting
transferring
API integrations

expert

£ 14.³⁹

user / month get started

unlimited calls *
a business number
call forwarding
webphone
WhatsApp Business
business voicemail
status
international calls
custom greeting
business hours
call waiting
transferring
API integrations
user schedule
queue + hold music
call menu
webhooks
call recording

custom tailor-made plan

request a quote

for businesses with 6 users or more

a scalable phone solution for teams, scale-ups & larger companies

*Subject to our Fair Use Policy

Get started with Rinkel in three steps

No new device or SIM swapping means you can set up (and stay set up) in minutes.

Sign up and choose from local or national numbers
Pick the plan that works for you
Start making and taking calls today

Get started

15,000+ customers love Rinkel’s business landlines

Smart and stylish solution! I've tried a few calling apps, but this one hits the sweet spot between functionality and good design. Worth every penny.

Timothy Hunter

Way more professional than what I had before. I needed a UK number to appeal to UK clients and this app helped me with that main problem I had.. I use the personalised voice mail feature on the weekends which I recommend for anyone that needs the break like me :P

Jessie Rosy

Literally had my business number set up in minutes. So happy to finally find an app for where I'm at with my business atm, everything else on the market was way too expensive or complicated.

Lizzie Kara

No fluff, no confusing menus, just a simple app. Honestly one of the best designed small business tools I’ve found.

Reey 98

more reviews on trustpilot

Frequently asked questions about ecommerce business numbers with Rinkel

Can I use my Rinkel number on mobile and desktop?

Yep! You can make and take calls on your mobile via the Rinkel app on the go, or use the Webphone in your browser on desktop when you’re working through orders and your phone is out of reach. Wherever you are, Rinkel gets you connected with your customers.

Can I connect WhatsApp Business to my Rinkel number?

Easily, and many of our ecommerce customers do. Use your Rinkel virtual business number for WhatsApp Business, and keep personal and business chats separate. You can link one primarly mobile phone (where the account is registered) plus up to four additional devices (desktops, tablets, or web sessions). That’s up to 5 devices total accessing the same account simultaneously.

What if my ecommerce business gets tons of calls during promos or peak season?

Rinkel’s ready! Set up call queues, hold music, and a call menu to direct callers to the right team member depending on what they’re after.

What kind of numbers can I get?

You can choose from a wide range of UK business numbers, including local numbers (e.g. 020 for London) or national numbers, also known as non-geographic numbers, (e.g. 0330), depending on what suits your business best. Local numbers help build trust in the area you operate in, whereas national numbers maintain a nationwide presence.

It’s up to you! Choose your ideal business number when signing up for Rinkel.

Can I add different numbers for different stores, regions, or campaigns?

Absolutely. Your first number is included in any plan. From there, you can add additional numbers for £3 per number/month as and when you need them.

Can I port my business landline to Rinkel?

Absolutely. We handle number porting day in and day out. If you already have a landline number set up that you want to move to your mobile, the Rinkel team can handle the porting process at no extra cost or downtime.

Does Rinkel use VoIP?

No. On mobile, Rinkel uses mobile provider networks, which means you don’t need to worry about patchy data or hunting down WiFi when you’re on the go. To use the desktop version you do need to be connected to a WIFI network.

Got questions? Start a chat!