get instant business call analytics with AI

Never miss a minute. Whether you’re a solopreneur or a growing business, understand customer sentiment, summarise conversations, and smoothly scale your business with your AI business call solution from Rinkel.

ways small business owners and solopreneurs are benefiting from Rinkel’s AI Insights right now

  • Following up on calls faster: improving their professional image, and streamlining post-call admin work.  
     

  • Discovering business opportunities: by identifying common threads on customer success calls, areas for improvement, or recurring requests from customers.  
     

  • Making life easier: faster, smarter work means more time for a vaster and calmer personal life.

 

ai insights worth botting out about

There’s a lot of hype about AI, so let’s cut to the chase on what these AI features can actually do for your growing business:
 

  • Summarise calls: never sit through a call recording again! Get a brief overview of each and every call, and jump to the point you need via quick search transcripts and call summaries. 

 

  • Understand topics: group all calls by keywords or topics to immediately understand whether people are actually enjoying that new service, or if you’re sitting on a goldmine of customer requests to guide new business initiatives. 

 

  • Quantify sentiment: get an immediate understanding of how customers felt during every business phone call, and whether a group of calls on certain topics positively or negatively impact your business.

Putting the dash in that dashboard

Pick through your AI insights in one easy-to-navigate desktop dashboard. Here you’ll be able to quickly filter call history by timespan, topics, sentiment, phone numbers, time of call or content. 

You’ll also be able to break your call data up by numbers, giving you a geographical split for the different area codes you have within Rinkel. 

Your dashboard eliminates the need for team members to write up call notes, or share context with you on how their call went and what was discussed. Meaning they can focus on their post-call care, while you can catch up on the call with bite-sized information summaries and sentiment overviews.

 

Click-and-play integrations

Got a million and one apps keeping your business afloat? We hear you, and we’ve got you. Rinkel’s AI business phone system and call data integrates in a click with popular freelancer and small business tools, so you can move your data where you need it. A few popular tools Rinkel integrates with are:

  • Hubspot
  • Gmail
  • Shopify
  • Salesforce
  • Pipedrive
  • Dropbox
  • Wordpress

 

Connect Rinkel via Webhooks or API and start sharing call and customer insights across your tech stack.

Rinkel functie uitleg webhooks integratie

Frequently asked questions on Rinkel AI insights

No, but they’re not pricey either. At £5 per user per month, you’ll have full access to Rinkel’s AI features: summaries, topics, and sentiment. You can add these AI features to your Rinkel plan by heading to your account settings in the Rinkel app.

AI Insights complies with all the requirements of the GDPR legislation. Once you’ve added AI Insights to your Rinkel plan, you can choose which phone number(s) and user(s) have access to AI Insights. If you don't have AI Insights, then no call information is shared with our AI technology.

Read our manifesto on responsible use of AI.

Easy, let’s walk you through it in five steps:

  1. If you are not yet a customer with Rinkel, first order your business phone number or port an existing phone number to our network.
  2. Using your preferred browser on your computer, go to the My Rinkel Customer Portal 
  3. In My Rinkel, go to ‘general settings’ (left menu) and click: AI settings
  4. Scroll down the page and choose how many AI users you want (this does not have to be the same as the number of My Rinkel users in your account!)
  5. Complete the initial payment, and AI Insights are activated!

Rinkel’s AI small business phone system is available across all languages and many dialects and accents. From Liverpool to London, Birmingham to Bristol, Rinkel’s AI Insights can handle it all. 

As soon as you activate AI Insights, you will immediately receive a tour of the functionalities and possibilities. This way, you are instantly acquainted and can implement it within your business right away.

The Rinkel support team is always on hand for any further needs. You can call us on 0333 070 4000, use the chat feature on our website, or feel free to email us at [email protected].

A lot! Rinkel can help with smart call routing, meaning calls are automatically directed to the perfect person on your team during their business hours. Rinkel´s phone system can manage call queues, incoming call handling when things are looking busy, and drastically help with cost savings by giving you a local number meaning you’ll get local call rates for the area you’re working in.


Discover the power of AI insights