Who are we?
With our fixed to mobile solution, we make sure entrepreneurs are professionally reachable every day (wherever they are). They are busy enough already. Our goal is to make life easier for entrepreneurs. The numbers show that our product adds value for every business. We are growing fast! For the third year in a row, we have been named an FD Gazelle. We have launched Rinkel in Spain, AI insights is now available for our users, and we are now live in Sweden, the United Kingdom and Germany. And there is more to come. In short: we are very busy… that is why we could really use your help!
Because of Rinkel’s fast growth and our big plans for the future, we are looking to expand our Support team. We are looking for a full-time colleague with an ICT background.
Customer experience is our top priority (just look at our reviews). That is why we are looking for someone who sets high standards and, together with the team, makes our customers even more satisfied than they already are.
What you'll be doing:
You will help (potential) customers as best as you can with their questions and with using My Rinkel (the customer’s online telephony environment). Through our omnichannel system (Intercom), you answer emails, chats and WhatsApp messages, and you document all contact moments.
You actively contribute to solutions for frequently asked questions, because you know better than anyone what is going on with our customers. You also know that we are always improving our product, but our customers (busy entrepreneurs) do not have time for that. That is why you help our customers every day (now more than 10,000!) with patience and a positive attitude.
In addition, as the IT specialist within Team Support, you are the person who handles technical escalations. This can include challenges with a customer’s network or connection, hardware issues, integrations that need to be checked, call quality, or creating a bug report to escalate to Team Engineering.
All in all, you are an important part of Team Rinkel. You act as the link between Team Support and Team Engineering, and you will work closely together with them.
Who are you?
- You have an interest in technology and telecom
- You have a customer-friendly attitude and work accurately
- You work independently and think in solutions
- You have strong communication skills
- You have at least 2 years of experience as a support employee
- You have completed an ICT-related education (MBO or HBO level)
- You speak fluent Dutch and English
- You are excited to join and strengthen our team!
Do you get energy from solving technical challenges? Do you think in possibilities instead of limits? Do you do everything you can to make customers happy? Then this vacancy will definitely appeal to you: the perfect mix of customer service and technical work. Read on, get inspired and apply!
The benefits of working at Rinkel
Good work deserves a good workplace (and some nice extras). This is what you can expect at Rinkel:
- A competitive salary
- An annual training budget of €750
- 25 holiday days
- Laptop and phone
- Daily lunch at the office and Wednesday afternoon drinks
- A flexible workplace (next to Rotterdam Central Station) with great colleagues
- You work in a small, diverse and informal team
- Travel allowance
- An excellent pension scheme
- An Urban Sports membership for just €9.90
- Access to Oliva Health, a mental health and therapy platform
At Rinkel, we believe you can only grow with happy people. In our work culture, you will not find many layers of management to push through. We are simply a group of friendly colleagues who motivate and challenge each other to just get things done (too bad that slogan is already taken). We support each other, just like we support our customers: with empathy, professionalism and care.
Curious who you will be working with? Then check out our team here!
What does the application process look like?
- We would love to receive your CV and motivation via [email protected], for the attention of Anja Sejfic. (Please mention the job title in the subject line.)
- Do we see a match? HR will contact you to schedule a first interview.
- Are we both still enthusiastic? Then we will plan a second interview, this time with the Lead of your potential new team.
- Depending on the role you apply for, there may be an assignment or a third interview.
- Have we impressed each other? We will make you an offer you cannot refuse!
We hope to see your motivation in our inbox soon! Do you have any questions? Feel free to contact Anja Sejfic via [email protected] or 085-0609000.
Cheers,
Team Rinkel
