Who are we?
With our fixed to mobile solution, we make sure entrepreneurs are professionally reachable every day (wherever they are). They are busy enough already. Our goal is to make life easier for entrepreneurs. The numbers show that our product adds value for every business. We are growing fast! We have launched Rinkel in several European countries, AI insights is now available for our users, and we recently started offering fixed telephony as well. We are very busy… and there is much more on the roadmap. That is why we could really use your help!
Because of Rinkel’s fast growth and our big plans for the future, we are looking to strengthen our Support team.
Customer experience is our top priority (just look at our reviews). That is why we are looking for someone who sets high standards and, together with the team, makes our customers even more satisfied than they already are.
What you'll be doing:
You will help (potential) customers as best as you can with their questions and with using My Rinkel (the customer’s online telephony environment). Through our omnichannel system (Intercom), you answer emails, chats and WhatsApp messages from customers and document all contact moments.
You actively contribute to solutions for frequently asked questions, because you know better than anyone what is going on with our customers. You also understand that we are always improving our product, while our customers (busy entrepreneurs) do not have time for that. That is why you support our customers every day (now more than 10,000!) with patience and a positive attitude.
All in all, you are an important part of Team Rinkel, acting as the link between our technical team and the customer. Each team member also has their own additional focus area. This could be working together with Sales and speaking to potential customers, maintaining and expanding our internal knowledge base, or optimising our automated communication with customers.
Who are you?
- You have an interest in technology and telecom
- You have a customer-friendly attitude and work accurately
- You work independently and think in solutions
- You have strong communication skills
- You have at least 2 years of experience as a support employee
- You have completed an MBO level 4 education (or similar)
- You speak fluent Dutch and English
- You are eager to join and strengthen our team!
Do you get energy from helping customers? Do you think in possibilities instead of limitations? Do you do everything you can to make customers happy? Then this vacancy will definitely appeal to you: read on, get inspired and apply!
The benefits of working at Rinkel
- The benefits of working at Rinkel
- A competitive salary
- An annual training budget of €750
- 25 holiday days
- Laptop and phone
- Daily lunch at the office and Wednesday afternoon drinks
- A flexible workplace (next to Rotterdam Central Station) with great colleagues
- You work in a small, diverse and informal team
- Travel allowance
- An excellent pension scheme
- An Urban Sports membership for just €9.90
- Access to Oliva Health, a mental health and therapy platform
At Rinkel, we believe you can only grow with happy people. In our work culture, you will not find many layers to push through. We are simply a group of friendly colleagues who motivate and challenge each other to just get things done (too bad that slogan is already taken). We support each other, just like we support our customers: with empathy, professionalism and care.
Curious who you will be working with? Then check out our team here!
What does the application process look like?
- We would love to receive your CV and motivation via [email protected], for the attention of Anja Sejfic. (Please mention the job title in the subject line.)
- Do we see a match? HR will contact you to schedule a first interview.
- Are we both still enthusiastic? Then we will plan a second interview, this time with the Lead of your potential new department.
- Depending on the role you apply for, there may also be an assignment, user case or third interview.
- Have we impressed each other? We will make you an offer you cannot refuse!
We hope to see your motivation in our inbox soon! Do you have any questions? Feel free to contact Anja Sejfic via [email protected] of 085-0609000.
Cheers,
Team Rinkel
