Who are we?
With our fixed to mobile solution, we ensure that entrepreneurs are reachable wherever they are every day. They are already busy enough, so our goal is to make their lives easier. We know that our product adds value to every entrepreneur’s business. Some of our recent highlights:
We have been granted a FD Gazelle award for the third year in a row, we've launched Rinkel in Spain and opened an office in Barcelona, Rinkel AI Insights has become available for our users and we are now active in Sweden as well! And there’s more to come. In short: we have our hands full... So we could really use your help!
Due to the rapid growth of Rinkel and our big plans for the future, we are looking for a new bilingual colleague to join our Support Team. Working hours (32-40h) and location (our Rotterdam office or remote from Sweden) can be discussed.
Customer experience is our number one priority (check out our reviews). So we’re looking for someone who sets the bar high and work as part of the team to improve our customer satisfaction even more!
What will you be doing?
You will help (potential) Swedish customers with questions and the use of My Rinkel (the customer's online client space).
Through our omnichannel system (Intercom), you will answer emails, chats and WhatsApp messages from customers and document all customer contact.
As we're only just entering the Swedish market, you and Mikaela would be our only Swedish speaking Customer Support Representatives. Therefore it's important that you speak the language at a native level (C2). However, as the Swedish market will not (yet) take up your entire week, you will also assist our Dutch or other English-speaking customers. Hence, we're looking for a bilingual colleague.
You will actively contribute to solutions for frequently asked questions. After all, you know best what's going on with our customers! You also know that we are always working on our product, but our customers (busy entrepreneurs) don't have time for that. That's why you will help our customers (8.500+) every day with pleasure and with patience.
You will also be in touch with your team about how and where we can best approach potential customers, and you will look for new opportunities for Rinkel. Besides this, you will be doing a lot of sparring with other departments (such as Marketing), for example about optimising the customer experience.
All in all, you're an important part of Team Rinkel: the translator between our techies and the customer - and in your case: also between Swedish and other markets!
Who are you?
- You are interested in telecoms & technology
- You have a customer-friendly attitude and work accurately
- You work independently and think in terms of solutions
- You have excellent communication skills
- You have at least 2 years’ experience in customer support
- You have completed an MBO 4 course or similar (Secondary Vocational Education)
- You are fluent in Swedish and Dutch, and can manage yourself in English as well
- You are eager to join our fun Support team!
Do you get energy from helping customers? Do you think in solutions instead of problems? Do you do whatever you can to make customers happy? Then this vacancy will definitely appeal to you: read on, be convinced and apply!
The benefits of working at Rinkel
- A competitive salary
- Yearly education budget of € 750
- 25 days of vacation
- Laptop and phone
- Daily office lunch and Wednesday afternoon drinks
- A flexible workplace (next to Rotterdam Central Station) with nice colleagues
- Working in a small, diverse and informal team
- You will receive a travel allowance
- We have an excellent pension scheme
Of course, at Rinkel we believe you can only grow with happy people. In our work culture, there aren’t lots of layers you have to work your way through. We are just a group of friendly colleagues who motivate and challenge each other to just do it (too bad that slogan is already taken). We are there for each other, just as we are there for customers: empathetic, professional and helpful.
Wondering who you will be working with? Check out our team!
What does the application process look like?
- We look forward to receiving your CV and cover letter at [email protected], f.a.o. Anja Sejfic. (Please state the job title in the subject line)
- If there’s a match, HR will contact you to schedule a first interview.
- If we’re both still excited, we'll schedule a second interview, this time with the Lead of your potential new department!
- Depending on the position you're applying for, there may be another assignment or third interview
- Blown each other away? We'll make you an offer you can't refuse!
We hope to find your motivation letter in our inbox soon! Any questions? Contact Anja Sejfic via [email protected] of 085-0609000.
Cheers,
Team Rinkel
