What do our customers say?

As of 2017, we have asked our customers what they think of our products and service.

Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!

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Keesha van Rinkel houdt glimlachend haar telefoon vast met zakelijke kleding in groen-blauwe gradient

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customer reviews

all reviews were collected independently by Trustpilot and Feedback Company

It couldn’t be easier and the service is excellent

23 October 2025

Let me start by saying that the setup and the user experience on the software side are great. Even though everything is easy, I still made a mistake myself. I pointed this out, as it wasn’t completely clear on their side either. That can happen. The nice thing is that they solved it for me in just a split second. I was already very satisfied, but after this experience I’m a customer for life.

Erik van Loon

Rinkel Your review really put a smile on our faces! 😊 We’re very proud that you value Rinkel and speak so positively about us. We always do our best to give our customers the best experience, and it’s great to hear that we succeeded. Thank you for your trust and enthusiasm.

Professional and fast service

22 October 2025

As a business owner, I value clear communication and quick handling, and that’s exactly what I experienced here. My subscription was adjusted correctly right away, and the support was friendly, efficient, and professional. A pleasant collaboration!

Ed Kamping

Rinkel At Rinkel, we believe in transparent and customer-friendly communication, so it’s great to hear that you experienced this. We’re here to help businesses improve their reachability, and your feedback is an important part of that. We truly appreciate your trust and are happy to support you in the future. What a great review, thank you 🙏

Very good services from this company

16 October 2025

Very good services from this company. Don’t look further, this is the right place. Kind regards, 112 Locksmith Rotterdam

Mustafa Mehdi

Rinkel You’re officially connected with the right company 👌📡 Thank you for your trust.

Fast response and a clear answer.

7 October 2025

Fast response and a clear answer.

Azra

Rinkel Thank you very much for your positive review. 🤝

Product still in early stages

2 October 2025

The product is still very much in its early stages. Support responds quickly (which is good), but does not really help further. The app itself does not work well, feels complicated, and many small details are still missing. If you take out a subscription via iDeal, invoices are not paid automatically by direct debit. You have to pay them manually. By the time I found this out, Rinkel had already added debt collection costs to the invoice, which feels very strange.

Matt

Rinkel We’re sorry to hear that you experienced the app as complicated and that there was some confusion about the payment. We’d like to explain that when you sign up, payment is done via iDeal and the default payment method is online bank transfer. After that, you can change the payment method in your My Rinkel account to direct debit, where you also need to give permission for automatic payments. This extra step is there to make sure payments are handled safely. Regarding the reminder costs: we have credited these, as you contacted us earlier. Please note that before reminder costs are charged, we always send several emails to remind you about an open payment. Our payment term is 14 days, and if payment is not received after 28 days, reminder costs may apply. We hope you’ve seen that most of these points have now been resolved. We continue to improve our app and service. We’re open to your feedback on what can be better in the Rinkel app, so we can include it in future updates. 😁 You can send this to [email protected] .

Fast service

25 September 2025

Fast service, works very well for us as a business.

Lorraine Luchjenbroers

Rinkel Thank you for taking the time to leave a review! 👌

These companies joined before you

We are proud of our enterprising customers and their stories
that’s why we have asked some of them to share theirs.

read the whole story BAQME

We spoke with our client Sven, one of the founders of BAQME. They are convinced you no longer need a car in the city, which is better for your wallet and your health.

read the whole story rescue brigade

The Rockanje Rescue brigade is an association of volunteers that keeps the Rockanje beach safe for everyone year round, and we got a look behind the scenes on their rescue boat.

read the whole story vattenfall

The Vattenfall Solar Team consists of 17 students from TU Delft that since 2001 participate in various solar races worldwide in their unique solar cars.

read the whole story wolk

Wolk’s passion comes from their aspiration to eliminate all hip fractures, a total of 25,000 per year in the Netherlands. We spoke to Matthijs Wiegant about his motivation.