What do our customers say?

As of 2017, we have asked our customers what they think of our products and service.

Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!

customer reviews

all reviews were collected independently by Trustpilot and Feedback Company

10

Rinkel makes weekends normal again :-)

24 March 2026

I’ve been with Rinkel for about 4 years now and I’m very satisfied. Everything is easy to set up, and if you ever get stuck, the customer support is great. It’s really nice to have just one phone while still using a separate business number. And one that I can set up so I can actually enjoy my evenings and weekends. I share this number with my colleague, and we can also decide who the phone rings for.

Yvonne
Rinkel We really appreciate the trust you’ve given us over the years, thank you for that! Great to hear that you’re happy with our customer support. We do our best to help everyone as well as we can. With the business hours feature, you can end your workday with peace of mind and enjoy your weekend! You can also easily forward calls to another user via the app, very handy. We hope to have you as a customer for many more years, Yvonne 🤝
8

It is very easy to get a subscription...

14 March 2026

It is very easy to get a subscription with Rinkel.

Sandra
Rinkel That’s right! With Rinkel, you are reachable within minutes, simple, fast and without hassle. Thanks for your review, Sandra.
10

Patience of an angel and endless support!

11 March 2026

You have companies that sell something and once the subscription starts, you never hear from them again or you cannot reach them. Not with Rinkel. Rinkel is constantly improving its services; the web interface keeps getting better, with smart AI features, business hours and availability settings, and now even fixed telephony! Rinkel offers desk phones, but I already had one that I wanted to use with my Rinkel number. This required some setup on Rinkel’s side, for which they charge fair costs. Unfortunately, it did not work perfectly right away, but Martijn kept looking for a solution, which eventually turned out to be related to a specific firmware version. I would like to reward his patience and support with this big compliment!

Bjorn Brandhorst
Rinkel Wow, amazing to read. Thank you, Bjorn, for your kind words! We believe it is important to keep improving our service, so it is great to hear that you notice this. The compliment definitely goes to him, but we are happy to share it with the rest of the team as well! 😊
6

Rinkel app works with a callback connection

5 March 2026

The Rinkel app on your mobile works with a callback connection. You open the app (which looks like a phone screen), enter the number and then receive a call back on your mobile. You answer the call and the connection is then automatically forwarded to the desired number. Besides being somewhat impractical, this was not clearly communicated in advance. There is also no app for PC use. You need to keep your browser session open to make or receive calls. It often gets closed by accident, which is inconvenient. The extensive options for setting availability, working hours, holidays and text messages are useful.

Daan
Rinkel Hi Daan, Thank you for your feedback. I will address the main points: With Rinkel, you always call via the mobile network, which provides higher call quality than calling over the internet. At the moment, the callback setup is the only way to achieve this. In practice, this means one extra tap compared to setting up the call directly. That said, we are working on a solution, so improvements are on the way. You can install the webphone as an app via Chrome. I will send you the instructions separately by email, as I cannot add screenshots here. Good to hear that you are happy with the different features! Hopefully the rest will follow soon as well.
10

Satisfied!

4 February 2026

No issues, always solutions :)! The customer support is also really great, even for small questions. You immediately get someone who helps you.

LifEm B.V
Rinkel Great to read, thank you! Good to hear that you experience our service as solution-focused and accessible. That is exactly what we aim for! 😊
10

Very happy with it.

11 December 2025

When it works, it works perfectly. Sometimes I run into strange issues, like a customer who can’t hear me, a setting that doesn’t work as expected, or problems with WhatsApp. But the customer support is excellent and always helps to solve everything, and quickly too.

L.
Rinkel Thank you very much for your feedback. Great to hear that our team helps you well and quickly. We’ll keep doing our best to make everything even better! ?

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We are proud of our enterprising customers and their stories
that’s why we have asked some of them to share theirs.

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BAQME

We spoke with our client Sven, one of the founders of BAQME. They are convinced you no longer need a car in the city, which is better for your wallet and your health.

Rescue brigade boat with captain
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rescue brigade

The Rockanje Rescue brigade is an association of volunteers that keeps the Rockanje beach safe for everyone year round, and we got a look behind the scenes on their rescue boat.

Vattenfall Solar Team Car
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vattenfall

The Vattenfall Solar Team consists of 17 students from TU Delft that since 2001 participate in various solar races worldwide in their unique solar cars.

Wolk Hip Airbags
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wolk

Wolk’s passion comes from their aspiration to eliminate all hip fractures, a total of 25,000 per year in the Netherlands. We spoke to Matthijs Wiegant about his motivation.