As of 2017, we have asked our customers what they think of our products and service.
Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!
all reviews were collected independently by Trustpilot and Feedback Company
I’ve been with Rinkel for about 4 years now and I’m very satisfied. Everything is easy to set up, and if you ever get stuck, the customer support is great. It’s really nice to have just one phone while still using a separate business number. And one that I can set up so I can actually enjoy my evenings and weekends. I share this number with my colleague, and we can also decide who the phone rings for.
It is very easy to get a subscription with Rinkel.
You have companies that sell something and once the subscription starts, you never hear from them again or you cannot reach them. Not with Rinkel. Rinkel is constantly improving its services; the web interface keeps getting better, with smart AI features, business hours and availability settings, and now even fixed telephony! Rinkel offers desk phones, but I already had one that I wanted to use with my Rinkel number. This required some setup on Rinkel’s side, for which they charge fair costs. Unfortunately, it did not work perfectly right away, but Martijn kept looking for a solution, which eventually turned out to be related to a specific firmware version. I would like to reward his patience and support with this big compliment!
The Rinkel app on your mobile works with a callback connection. You open the app (which looks like a phone screen), enter the number and then receive a call back on your mobile. You answer the call and the connection is then automatically forwarded to the desired number. Besides being somewhat impractical, this was not clearly communicated in advance. There is also no app for PC use. You need to keep your browser session open to make or receive calls. It often gets closed by accident, which is inconvenient. The extensive options for setting availability, working hours, holidays and text messages are useful.
No issues, always solutions :)! The customer support is also really great, even for small questions. You immediately get someone who helps you.
When it works, it works perfectly. Sometimes I run into strange issues, like a customer who can’t hear me, a setting that doesn’t work as expected, or problems with WhatsApp. But the customer support is excellent and always helps to solve everything, and quickly too.
We are proud of our enterprising customers and their stories
that’s why we have asked some of them to share theirs.
read the whole story BAQME We spoke with our client Sven, one of the founders of BAQME. They are convinced you no longer need a car in the city, which is better for your wallet and your health.
read the whole story rescue brigade The Rockanje Rescue brigade is an association of volunteers that keeps the Rockanje beach safe for everyone year round, and we got a look behind the scenes on their rescue boat.
read the whole story vattenfall The Vattenfall Solar Team consists of 17 students from TU Delft that since 2001 participate in various solar races worldwide in their unique solar cars.
read the whole story wolk Wolk’s passion comes from their aspiration to eliminate all hip fractures, a total of 25,000 per year in the Netherlands. We spoke to Matthijs Wiegant about his motivation.