Telephony without limits with integrations

Everything your developer will need to know to implement the Rinkel integrations can be found in our developer documentation.

To get access, generate your API key via My Rinkel.
 

Great question! This is best explained using an example. Let's look at when you want to update your CRM using the integrations available.

Step 1: Using Webhooks, you subscribe to a "Call End" event. So everytime a call ends, our system sends you a notification that a call has ended, including information about the call. Like time, a unique call ID and who were on the call.
Step 2: Make sure the information of this event is sent to your CRM system. You can stop there, but having this information opens a lot of opportunities!
Step 3: For example, you want all of the call data to be in your CRM. So, to enrich the data about this call, you use the API to get the call recording, notes and AI insights from this call. And if they left a voicemail, you can also get that information. Don't need it, or it was a personal call? Then simply delete the recordings and notes from your CRM as well.
Step 4: See the value of your CRM system grow! With a centralised system where everything about customer, partner or supplier communications is arranged, you are more in-sync with what customers want, spend less time on administrative tasks and processes are more streamlined.

The webhooks and API access feature is included for free in the Professional and Expert plan.

Absolutely! We do our best to provide updated and accurate information our our dedicated website for developer resources, but are happy to help out if you run into any issues.

Awesome! We'd love to hear more about your latest build, perhaps we'll even add it as a showcase in our developer resource center giving your app exposure to thousands of other businesses.

We can't wait to hear what you've built, reach out ot us via [email protected] and let's talk!