Professional features

As an entrepreneur, you are busy enough already: with our features, we aim to reduce the workload of you and your team as much as possible.

  • manage your business line from your mobile
  • business calls on your own phone(s)
  • switch features on and off easily

Calling

Call with your landline number from the mobile app or Webphone. Works like you’re used to.

Separate incoming calls from a customer, supplier, or partner from your private calls. Our caller ID with advance notice helps you to maintain your work-life balance. 

Webphone

Turn your laptop or computer into a phone with the Rinkel Webphone. Landline calling via the browser. Switch easily to mobile during an ongoing call, share contacts with your colleagues, transfer calls to another department and many more options.

  • can also be used with a headset
  • efficient and user-friendly
  • widely used by teams

Forwarding

Forward your landline number from Rinkel to any phone number you like. That’s how you Rinkel with us!

Add numbers or users to your dialplan and (de)activate them whenever you want. Temporarily on holiday or out of the office? Transfer the call to your colleague!

Choose the order of your dial plan: ring simultaneously or one by one.

  • create your own dial plan
  • changes are active immediately
  • enter multiple numbers in the call forwarding list

Transferring

Transfer callers to another department or colleague. It’s easy with our hold feature!

You can put your caller on hold, with or without a note for your colleague. The colleague receives a notification from us and can take the caller off hold.

Call transferring works for both incoming and outgoing calls. That’s how you Rinkel.

Voice menu

Save your team and your caller time and avoid unnecessary call transfers. Set up a voice menu!

Connect your caller directly to the right colleague or department: that’s how you Rinkel.

  • saves you and your caller time
  • reduces customer service load
  • can be combined with the queue feature

Greeting message

Answer your caller professionally right away. Without having to pick up the phone yourself.

A greeting message is the first thing your caller hears when they call your landline number.

Play a standard greeting message, or use this feature to promote an announcement or action.

Whatsapp business

Chat via your business line with suppliers, partners and customers with the Rinkel WhatsApp Business link.

Reduce your calls and emails with WhatsApp Business. Easily link your Rinkel landline number to your WhatsApp account and increase your customer contact options.

As the most downloaded app in the Netherlands, your target group is always here!

  • set your Rinkel virtual number
  • separate from your private WhatsApp
  • chat via mobile or desktop

Queue

There are always times when several calls come in at once. Don’t lose these callers: put them in the queue.

As soon as the caller is placed in the queue, a message plays, followed by hold music (optional).

You decide how long a caller can remain in the queue before being transferred to your voicemail, to a colleague or to the answering service.

Business hours

Maintain your work-life balance. Set your business hours: you decide what to do with a call that falls outside your business hours.

Indicate the times when you want to be available and receive a notification when a call comes in outside your business hours (optional).

  • can be set per week, day and hour
  • various “no answer” options
  • set per virtual number

Integrations

Link your call data to your own CRM system with the Zapier integration from Rinkel. We exchange the following data with your system:

  • who answered
  • the caller’s number
  • date & time of the call
  • reason for ending the call
  • key selected in the voice menu
Rinkel functie uitleg webhooks / integraties met Zapier

Extra features

As an entrepreneur, you are busy enough. We offer additional convenient services designed to reduce the workload of you and your team.

 

Answering service

Sometimes you’re just not reachable...

For example, you have just got into your car or you are taking a bite of your sandwich when the phone rings. Let the Rinkel answering service answer for you! We will pick up with your company name and note the caller's details.

That way your caller always gets someone on the line and you don't lose any potential sales!

  • €2 per call
  • focus on peak times
  • we answer with your company name

Call recording

Improve your service and don’t lose valuable information with the call recording feature. All calls (incoming and outgoing) from users are recorded.

Call recording is available on all plans.

  • for training & service purposes
  • download and listen to your calls
  • activate for only €5 per month

Professional voice-over

Let a voice artist record your greeting message or voicemail and enhance your professional image.

Choose your own voice artist, language preference and upload your desired text. The voice artist gets to work immediately and within 2-5 working days you can use your recordings!

After delivery, the sound clips are all yours. You can use them wherever you want.

  • one-time €50 per 75 words
  • voices familiar from radio and TV
  • available in Dutch, English, French & German
Rinkel functie uitleg stemartiest / professionele voice-over