In this article, we’ll walk you through how to transfer calls using the Webphone.
Please note: this feature is only available with the Rinkel Complete plan.
The "standard" way of transferring a call to a colleague is with advance notice. Clicking "Connect" in the call screen temporarily puts the caller on hold while you call your colleague. You then connect the caller.
In this way, you give your colleague the opportunity to indicate whether he/she wishes to answer the call or, for example, call back later.
If your colleague is unavailable to take the call, you can choose to resume the call and finish it yourself.
In this case, click on the Cancel button and take the call out of park mode by clicking on Park.
Want to put the call straight through to your colleague without any intermediate steps? Then choose blind transfer.
It allows you to connect the caller directly to your colleague. Handy when your colleague is expecting a call, or you want to transfer the caller to the general customer service department!
Click on Transfer blind then type, copy or key in your colleague's number and the call will be connected instantly.
You will receive a message in your browser that the call has been forwarded to your colleague.