How do I set which number I see on an incoming call (caller ID)?


Rinkel collega Janine
Janine Wilbrink
update: 27 September 2022

When you receive a call, it’s not immediately clear whether the call is coming in on your personal phone or on your landline. You can now manage this yourself with 3 different display settings:

  • Display your landline number (default setting)

  • Display the caller’s number

  • Display the caller's number with advance notice

We’ll walk you through the steps on how to set it up:


How do I set up caller ID in My Rinkel (computer)?

  1. Go to My Rinkel and click on the cogwheel in front of your number

  2. Under Caller ID, select Caller or Rinkel nr.

  3. Save your changes

Have you selected caller ID and want to hear an advance notice? Then choose caller ID “with advance notice”. With advance notice, you first hear an audio recording when the call is coming from your landline. With this setting, you know exactly when you’re receiving a business call! Good to know:

  • The caller does not hear this message (they only hear the call tone until you pick up)

  • You know exactly when to pick up with your company name

  • When you receive personal calls, you will not hear an audio message

Please note: the changes you make apply to every user of the landline number.


How do I set up caller ID in the My Rinkel app (iPhone)?

  1. Open the My Rinkel app

  2. Select Settings at the bottom right

  3. Go to Preferences and click on Caller ID

  4. Select your own Rinkel number or caller number

Have you selected caller ID and want to hear an advance notice? Then choose caller ID “with advance notice”. With advance notice, you first hear an audio recording when the call is coming from your landline. With this setting, you know exactly when you’re receiving a business call! Good to know:

  • The caller does not hear this message (they only hear the call tone until you pick up)

  • You know exactly when to pick up with your company name

  • When you receive personal calls, you will not hear an audio message

Please note: the changes you make apply to every user of the landline number.


How do I set up caller ID in the My Rinkel app (Android)?

  1. Open the My Rinkel app

  2. In the menu at the top left, select Preferences

  3. Click on Caller ID

  4. Select your own Rinkel number or caller number

Have you selected caller ID and want to hear an advance notice? Then choose caller ID “with advance notice”. With advance notice, you first hear an audio recording when the call is coming from your landline. With this setting, you know exactly when you’re receiving a business call! Good to know:

  • The caller does not hear this message (they only hear the call tone until you pick up)

  • You know exactly when to pick up with your company name

  • When you receive personal calls, you will not hear an audio message

Please note: the changes you make apply to every user of the landline number.