How do I manage my push notifications in the My Rinkel app?

You can activate or adjust your push notifications for the answering service, voicemail, new invoices, calls outside opening hours and missed calls during opening hours.

We’ll walk you through the settings:

• How do I manage push notifications on my iPhone?

• How do I manage push notifications on my Android phone?

• Who receives the push notifications?

How do I manage push notifications on my iPhone?

1. Open the My Rinkel app

2. Go to “Settings” in the bottom right

3. Click on “Other settings”

4. Select the notifications you want to receive

5. Toggle on/off to activate the notifications

If the call recording feature is not yet available in your app, you will need to update to the latest version of the My Rinkel app first.

How do I manage push notifications on my Android phone?

1. Open the My Rinkel app

2. Go to the menu on the top left

3. Go to “Settings”

4. Under “Notifications” you can see all options

5. Make your selection for each notification

6. Don’t forget to click on “Save changes”

If the call recording feature is not yet available in your app, you will need to update to the latest version of the My Rinkel app first.

Who receives the push notifications?

When you work with several users in My Rinkel, it is important to have the right settings so that you don’t miss any notifications. If a user is not on the call forwarding list, they will not receive any notifications.

Example: Company X receives a missed call outside business hours.

• Colleague A is included in the call forwarding list and has push notifications on → Colleague A receives a push notification.

• Colleague B is not included in the call forwarding list and has push notifications on → Colleague B does not receive a push notification.

Because colleague B is not on the call forwarding list, this colleague does not receive a notification.