What Rinkel data is available to Zapier?

Zapier works with "triggers" and "actions". The trigger is the mechanism that initiates the process. The action is your chosen automation that goes with it.

Look at it this way: every time the "trigger" occurs, the corresponding "action" automatically follows.

What triggers did Rinkel create and what data is associated with them?

Rinkel has created 4 triggers in Zapier. These are:

• Incoming calls

• Outgoing calls

• The start of a call (outgoing and incoming)

• The end of a call

The data provided to Zapier varies for each trigger.

Incoming calls:

When a call has been made but not yet answered.

• The unique ID of the call

• The caller’s number

• The phone number that was called

• The date and time of the call

Outgoing calls:

When you call someone from your Rinkel number but the call has not been answered yet.

• The unique ID of the call

• The caller’s number

• The phone number that was called

• The date and time of the call

• The platform on which the call was started (Webphone or app)

The start of a call (outgoing and incoming):

The moment you or a colleague answer the incoming call, or the moment the person you are trying to call picks up the phone.

• The unique ID of the call

• The date and time of the call

• The initiator of the call (a user name or telephone number)

• Any choice made in the voice menu (only available for incoming calls)

The end of a call:

When a call ends, for any of the six available reasons.

• The unique ID of the call

• The date and time of the call

• The reason why the call was terminated (6 options: not answered, hung up, voicemail, out of hours, blocked, or forwarded to answering service)

Please note: the call duration is not directly visible in the current version of the integration. However, you can derive this from the time stamp that is sent when the call is started and when it is ended.

Do you have any questions about these different triggers you can choose from in the Zapier link from Rinkel, or do you need an extra trigger, or an extension of existing triggers? Chat with us! We value your feedback.