How do I set up a welcome message?


Rinkel collega Janine
Janine Wilbrink
update: 06 September 2022

To activate the welcome message you need a Rinkel Complete subscription.

In this article, we’ll walk you through how to set up the welcome message:


Set up your welcome message in My Rinkel (desktop)

  1. Log in to My Rinkel and go to the “Numbers” page.

  2. Select the number for which you want to set a welcome message in the column on the left of your screen.

  3. Click on "Change" under "Welcome message".

  4. Select the sound clip you want to use for your welcome message.

  5. Click on “Save” and at the bottom of the “Welcome message” screen and click on the “on/off” button.


Set up your welcome message in the My Rinkel app (iPhone)

  1. Open the app.

  2. In the menu, go to “Welcome message”.

  3. Under "Audio recording", select the sound clip that your caller will hear during opening hours.

  4. Under “Activate welcome message”, click on the toggle and the welcome message is immediately activated.


Set up your welcome message in the My Rinkel app (Android)

  1. Open the app.

  2. In the menu, go to “Welcome message”.

  3. Under "Audio recording", select the sound clip that your caller will hear during opening hours.

  4. Under “Activate welcome message”, click on the toggle and the welcome message is immediately activated.