How do I set what happens in the case of No answer and what options do I have?

Rinkel collega Janine
Janine Wilbrink
update: 06 September 2022

If you are unreachable or already on a call, your incoming call is initially forwarded to the other phone numbers in the call forwarding list.

If none of the phone numbers are reachable the No answer feature is a solution.

We’ll walk you through the No answer feature:

How do I set up a queue for when I can’t answer?

If you activate the queue feature, the caller is placed in the queue if there is no answer. We continue to call the numbers in the call forwarding list until the time-out (number of minutes elapsed) of the queue is reached.

  1. Go to Numbers in My Rinkel.

  2. On the left-hand side, click on the phone number for which you want to enable the queue feature and go to the “Forwarding” column.

  3. Move the button to the right at "Place caller in queue first" in the “Additional options” column.

  4. Choose the maximum time in the queue.

  5. Choose the hold music option and select the hold music recording you want to use (listen to the hold music options by clicking on the green mixer panel).

  6. Select “Play recording” if you want to play another recording when the caller is in queue.

  7. Save your changes.

What other options do I have if a call isn’t answered?

If the call is not answered within the time-out (default 20 seconds or set time-out) of the queue, the caller is forwarded to one of the following options:

You can find these features under: No answer under Forwarding in My Rinkel.