What’s the difference between administrators and users?

Rinkel collega Janine
Janine Wilbrink
update: 15 July 2024

Looking to differentiate rights between users and administrators? You've come to the right place.

In this article, we will discuss:

  • What is an administrator in My Rinkel?

  • What is a user in My Rinkel?

What is an administrator in My Rinkel?

An administrator in My Rinkel can manage all the features associated with the subscription. For example:

  • View invoices

  • Change payment method

  • Add users

  • Change the subscription type

  • Order additional numbers

Furthermore, an administrator also has all of the rights a regular user has. Administrators can be added to the forwarding, use their own log-in data to use My Rinkel independently (both the My Rinkel app and My Rinkel Webphone).

Your account can have as many administrators as you'd like.

What is a user in My Rinkel?

A user in My Rinkel is a caller with rights appropriate to the subscription, not including the administrative part. For example, a user cannot view invoices, set up payment methods, add users or reorder numbers. Also, they can not make changes in the subscription type or in the amount of users.

A user (e.g. a colleague) can use My Rinkel independently, with his/her own log-in data. Users can change the following settings:

  • Forwarding

  • Greeting

  • Business hours

  • Call menu

  • etc.

Users can also access the call history and listen to the voicemail/call recording.