How do I change my subscription and/or the number of users on my account?


Rinkel collega Janine
Janine Wilbrink
update: 27 September 2022

Managing subscriptions

Are you ready for the next step and would like to upgrade from Rinkel Basic to Rinkel Complete? You can use the various features of the Rinkel Complete subscription as soon as you upgrade (welcome message, opening hours, voice menu and much more).

  • Go to Account in My Rinkel

  • Click on Subscriptions then Change

  • Choose your new subscription


Managing users

Do you want to change the number of users in your subscription? Any reduction will be active as of your next bill. Increases are active immediately.

  • Go to Account in My Rinkel

  • Click on Subscriptions then Change

  • Choose the number of users

Please note: It is only possible to reduce the number of users in your subscription if the user has been deleted.

  • Go to Account in My Rinkel

  • Click on Users and select the user you want to delete

  • Click on the “Delete user” button and once you have deleted the user, follow the steps above to reduce the subscription.