AI can help you radically improve your work and business. But you probably have questions too. There are 6 worries that we hear from a lot of the entrepreneurs we talk to. We will address them in this article.
At the end of the article, we present the 4 principles we use to ensure a responsible roll out of AI functionalities. If you want to know more about these, and about how we make sure our AI products are safe and make users happy, read our AI Manifesto.
No, it won’t. We build our AI applications to make your daily work easier, not harder. We will never overwhelm you with technical language or complicated screens and configurations. AI is supposed to be helping you! AI applications will, however, change how you work. You and your people may need some help or extra training to get the most out of them. This is an investment that you will have to make.
No. Less time spent looking for information and managing administrative tasks is more time you can spend with a customer. Remember that most customers don’t like calling a company to ask a question or make an appointment. They usually prefer online interaction. With AI, your personnel can stop being ‘phone robots’ and concentrate on helping customers with more complex questions that need human creativity to solve.
Will AI do some of the work that workers do? Yes, it will. Will it replace people? Never. Every employee does work that machines will never be able to do. Using AI to take over some of the other things – the boring stuff that can quickly go wrong – frees their time and energy to concentrate on the human side of things. Like connecting with customers and solving issues that require creativity and improvisation. Computers aren’t very good at those. Even without actually replacing workers, AI will save companies money, because the existing staff will get more work done and serve customers better.
We know. Even here at Rinkel, we sometimes find the pace of change dizzying. The secret here is always to ask: what does this mean to me? You don’t have to know how AI works or what the latest innovation from Big Tech does. You have to find AI solutions that are easy to use. Applications that genuinely help you run your company better. Leave the rest to the techies.
That’s a tricky question because there is so much software out there… But in general, older technology, like many cash register systems, needs extra attention to work with modern AI applications. Always check and verify whether a new solution will work with what you have.
AI needs data, and lots of it. But what happens if that data, like call recordings, falls into the wrong hands? With every AI solution you adopt, you should always ask these questions. At Rinkel, we build all our solutions with privacy and data security in mind. All call recordings are kept on our own secure servers and never stored longer than necessary.
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