Never miss a minute. Whether you’re a sole trader or a growing business, you can understand customer sentiment, summarise conversations and smoothly scale your business with your AI business call solution from Rinkel. AI Insights is included in the Expert plan.
Personalise your AI summaries with your own prompts so they match the way you work. Understand customers better, spot trends faster and stay in control. No hassle, and dead handy.
Following up on calls faster: improving their professional image, and streamlining post-call admin work.
Discovering business opportunities: by identifying common threads on customer success calls, areas for improvement, or recurring requests from customers.
Making life easier: faster, smarter work means more time for a vaster and calmer personal life.
There’s a lot of hype around AI, so let’s cut straight to what these AI features can actually do for your business:
Summarise calls: Never sit re-listening to a call recording again. Get an overview of every call, and find key moments with quick search transcripts and call summaries.
Track popular topics: Shape your next business move by looking at your last. Group calls by keywords or topics to see what’s working and what’s not, and use those insights to plan your next business bet.
Understand customer sentiment: Get a quick read of how customers felt during every business phone call, and identify the pain points negatively impacting your business.
Business call AI helps you manage your customers and calls more efficiently. Best of all: your virtual AI assistant can now be fully personalised with your own prompts.
You decide what your call summaries look like, what they include and the exact tone of voice used.
Go through your AI insights in one easy-to-use desktop dashboard. Quickly filter call history by date range, topics, sentiment, phone numbers, time of call or content.
If you have multiple phone lines with Rinkel, you can also review call data number-by-number, giving you geographical insights for the different area codes you serve, like Dublin (01), Cork (021), Wexford (053), and beyond.
Say goodbye to typing up call notes and manually reviewing conversations. The Rinkel AI Insights dashboard lets you and your team focus on what matters: giving customers the service they expect.
Running your business with a dozen different apps? We know that one.
Rinkel’s AI business phone system and call data integrates in a click with popular freelancer and small business tools, so you can move your data where you need it. Popular integrations include:
Hubspot
Gmail
Shopify
Salesforce
Pipedrive
Dropbox
Wordpress
Connect Rinkel via Webhooks or API and start sharing call and customer insights across your tech stack.
It can! AI can transcribe, analyse and summarise your calls to uncover key takeaways and next steps for you to action. Long gone are the days of re-listening to calls to remember what was said — Rinkel’s AI insights do it for you.
You can keep notes of business calls with AI. In fact, creating call notes and summaries is AI’s meat and potatoes. You make and take calls as usual, and AI takes notes in the background to share post-call insights and key takeaways. That way, you can focus on your customer without needing to split your attention between them and your notebook.
You can record business calls in Ireland, given you comply with GDPR and e-Privacy regulations. This means asking for consent (“This call may be recorded for quality and training purposes”), securely storing data and deleting recordings once they’re no longer needed. Rinkel handles all this, so you can focus on your business.
Setting up GDPR-compliant call recording involves establishing a lawful basis (consent and legitimate interest), notifying callers that conversations may be recorded, encrypting data, setting strict access controls and implementing automated deletion once you no longer need it.
Rinkel’s AI Insights handles data management in line with local laws to ensure your business is fully compliant with the relevant regulations. All you need to do is include an automated message to inform customers that calls may be recorded, which you can easily sort in Rinkel.
Yes, it is. Your business phone data is stored in secure systems based in the Netherlands, and complies with European data protection laws (GDPR). Read our manifesto on responsible use of AI.
They can, no problem. You can use your Rinkel phone line on multiple phones, and establish a call order to determine whose device rings first. You can even have all devices ring at once, enabling whoever’s available to answer asap, even if that’s not you.
Remote teams in Ireland handle business calls with a business phone system. These phone systems provide additional business phone features to remote teams to help manage business calls, such as:
Business hour setting
AI insights is included as standard in the Expert plan. Choose Expert and you get it at no extra cost.
Here's how to turn on AI insights:
As soon as you activate AI Insights, you’ll be given a tour of how it works and how you can use it. This way, you’re caught up to speed and can implement it within your business right away.
Got questions? Chat with us! 
Discover it for yourself - Not satisfied within 30 days? Then you'll simply get your money back. Sign up now!
