Date: 12 July 2023
If you have any questions or would like to know exactly what personal data we hold, please contact Rinkel on +31 (0)85-060 9000 or email us at [email protected].
By using our service, you entrust certain information to us. This may include personal data. We only store and use the personal data directly provided by you for the service you use or which has clearly been provided to us for processing purposes.
We use the following personal data to provide our services:
We use your personal data to properly process any order you place with us. Where applicable, we may then give your personal data to our delivery service to have the order delivered to you. We also obtain information about your payment from your bank or credit card company.
We use your payment information, name and address details, email address, telephone number, and billing address. We need this information because of the agreement we have with you. We will keep this information until your order is completed and for seven years after that (this being the legal retention period).
Through our portal (https://my.rinkel.com), you gain access to a management environment where you can configure, specify, and make changes in the online service. We keep track of your activities and when these took place. This serves as evidence of them.
To do this, we use your IP address and email address. We need this information because of the agreement we have with you. We will keep this information for up to 12 months after our service provision to you ends.
We keep statistics on the use of our online service. We use these statistics to improve our online service, for example to only show relevant information. We may combine your personal data to learn more about you. Of course, we will respect your privacy at all times. If you do not want this, please let us know.
We use your phone number, email address, IP address, and name and address details for this purpose. We do this based on your consent. We will keep this information for up to 12 months after our service provision to you ends.
You can purchase products in Rinkel's online environment in addition to the usual subscription fees. Your personal data will be used to handle and register your purchases. To do this, we use your IP address and email address. We need this information because of the agreement we have with you. We will keep this information until your order is completed and for 12 months after that (this being the legal retention period).
You can take out a paid subscription via the Rinkel online service, in which case we will use your personal data to process the payment.
More specifically, we will use your billing address, phone number, payment details, email address, name and address details and your IP address. We need this information because of the agreement we have with you. We will keep this information for 12 months after you cancel your subscription and for seven years after that (this being the legal retention period).
The contact form and live chat allow you to ask us questions or make requests.
We use your email address and IP address for this purpose. We do this based on your consent. We will keep this information until we are sure that you are satisfied with our response and then for 12 months after that. This will enable us to easily retrieve it if you have any follow-up questions. This also enables us to train our customer service staff to deliver even better service.
You can sign up to our newsletter. for all the latest news, tips and information about our products and services. You can unsubscribe at any time. Each newsletter contains an unsubscribe link. You can also do this via your account. Your email address will automatically be added to the list of subscribers. This data will be kept until you cancel your subscription.
We use WhatsApp to send messages that are relevant to the services we offer. These messages can contain order updates, product recommendations, special offers, and other information that we believe may be of interest to you.
You can sign up to receive messages via WhatsApp by sending a message with the word [START] to our Dutch WhatsApp number. For our Spanish-speaking customers, this is [EMPEZAR] to our Spanish WhatsApp number.
You can also contact our customer service by email to sign up or unsubscribe.
We strive to make our sign-up and unsubscribe processes clear and intuitive. We respect your choices and always act in accordance with your preferences.
Our online service requires you to register first. You must then provide information about yourself and choose a username. We use this information to create an account which you can access using your username and a password of your own choosing.
The information we use in this regard is your name and address details, telephone number, email address, IP address, billing address and payment information. We need this information because of the agreement we have with you. We will keep this information for 12 months after you have terminated your account.
We store this information so you won't have to provide your details each time you log in. It also enables us to contact you more easily when needed for the online service. You can edit information via your account whenever you want.
We will not share your personal data with other companies or organisations except where necessary for the online service or as required by law. For example, if we suspect fraud we are allowed to report it to the police.
We would like to send you advertisements about offers and new products or services. We do this:
You can object to these ads at any time. All commercial emails contain an unsubscribe link. You can block us or use the unsubscribe option. There is also a number blocking feature.
We will in no event share your personal data with other companies or organisations except if this is necessary for our online service or if we are legally required to do so (for example, if the police need the information in connection with a suspected crime).
Some partners are located outside the European Union. Our website features social media buttons. These are used by the operators of these services to collect your personal data.
We have entered into agreements with other companies that place cookies (see next section) about their use of those cookies. We have no control over or responsibility for the cookies placed by third parties. However, you are free to accept those cookies, at different levels.
Rinkel purchases services from a number of companies to be able to provide or improve our online service. To use these services effectively, we may share personal data with those companies.
Because your privacy is of paramount importance to us, we strive to minimise the amount of data shared with them. Below you will find an overview of which data we share or may share with which company.
Personal data security is of great importance to us. To protect your privacy, we have taken the following measures:
If you have any questions or want to know what personal data we hold about you, please feel free to contact us. You can find our contact details below. You have the following rights:
Please always state clearly who you are so we can be sure we are not editing or deleting someone else's data.
If you feel that we are somehow not taking your privacy into account, you have the right to file a complaint with the supervisory authority. In the Netherlands, that's the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Of course, we are always open to feedback and are happy to think along with you so as to ensure your privacy as effectively as possible. So feel free to reach out to us first!
NL-3013 AL Rotterdam
+31 85 060 9000