How does calling my Rinkel number from abroad work?
Calling your Rinkel number from abroad works just like calling from within Spain, with one difference: the caller has to use Spain's country code. Instead of 912 345 678, they dial +34 912 345 678. You receive the call in your app or via forwarding, like any other call.
Can I make calls with my Rinkel number from abroad?
Yes, your Rinkel number works anywhere in the world as long as you have internet or mobile coverage. You call with your own Rinkel number and your customer sees your fixed business number, not a local number for the country you're in. Within Spain and to 50+ countries your usual rate applies, with no roaming surcharge.
Is calling a Spanish number from abroad free?
No, it usually isn't, and what it costs depends on the caller's provider. With a Rinkel subscription, you do call Spanish numbers from abroad at the same rate: €0.06/min on Essential, unlimited on Professional and Expert.
How much does calling abroad with Rinkel cost?
Calling 50+ countries costs the same as calling within Spain: €0.06/min on Essential, unlimited on Professional and Expert (fair use). No per-country surcharge, no roaming costs. For countries outside the list below, you use your mobile network.
Available destinations (alphabetical): Spain, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China (Hong Kong), Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Mongolia, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Sweden, Thailand, United Kingdom, United States.
Can I use my business number when I'm on holiday?
Yes, your Rinkel number works abroad just like at home. You call and are called as if you were in Spain, with no roaming surcharge. Handy if you want to stay reachable for customers on holiday — or deliberately not: with opening hours and welcome messages, you decide when you're available.
Can I call Spain from abroad?
Yes, no problem with your Rinkel subscription. You use Spain's country code, +34, followed by the full number. For example: +34 912 345 678. For calls within Spain you pay your normal rate, even when you're the one abroad.
Which country code do I use to call someone abroad?
You use the country code of the country you're calling and, in countries that have one, drop the first 0 of the local number. For Germany it's +49, for France +33, for Portugal +351. It's best to add the country code straight into your contacts, so you don't have to think about it when calling.
What if my country isn't in the 50+ list?
If your destination isn't on the list, you can't call that country with your Rinkel subscription. In that case you use your mobile network — but watch out for your own provider's roaming costs. Not sure whether a country is included? Rinkel's support team can help you via chat.
What do I need proof of establishment for?
To request an international number, most countries ask for proof that you're doing business there. A home or work address is usually enough, sometimes with a commercial register entry. Rinkel's support team will tell you exactly what your country needs.
