Professional features tailored to your business

With Rinkel you offer a better service to your clients and take advantage of more business opportunities. In addition, it helps you to optimise internal processes, reduce your workload and reconcile work and personal life.

  • manage your business number from your mobile phone
  • serve your customers wherever you are
  • switch features on and off easily

Calling

Call with your landline number from the mobile app or Webphone. It's that easy!

Separate incoming calls from a customer, supplier, or partner from your private calls. Our caller ID with advance notice helps you to maintain your work-life balance. 

Webphone

Turn your laptop or computer into a phone with the Rinkel Webphone. Landline calling via the browser. Switch easily to mobile during an ongoing call, share contacts with your colleagues, transfer calls to another department and many more options.

  • works with Google Chrome
  • efficient and user-friendly
  • widely used by teams

Forwarding

Forward your landline number from Rinkel to any phone number you like.

Add numbers or users to your dialplan and (de)activate them whenever you want. Temporarily on holiday or out of the office? Transfer the call to your colleague!

Choose the order of your dial plan: ring simultaneously or one by one.

  • create your own dial plan
  • changes are active immediately
  • enter multiple numbers in the call forwarding list

Transferring

Transfer callers to another department or colleague. It’s easy with our hold feature!

You can put your caller on hold, with or without a note for your colleague. The colleague receives a notification from us and can take the caller off hold.

Call transferring works for both incoming and outgoing calls.

Voice menu

Save your team and your caller time and avoid unnecessary call transfers. Set up a voice menu!

Connect your caller directly to the right colleague or department: that’s how you Rinkel.

  • saves you and your caller time
  • reduces customer service load
  • can be combined with the queue feature

Greeting message

Answer your caller professionally right away. Without having to pick up the phone yourself.

A greeting message is the first thing your caller hears when they call your landline number.

Play a standard greeting message, or use this feature to promote an announcement or action.

Whatsapp business

Chat via your business line with suppliers, partners and customers with the Rinkel WhatsApp Business integration.

Reduce your calls and emails with WhatsApp Business. Easily link your Rinkel landline number to your WhatsApp account and increase your customer contact options.

  • set your Rinkel virtual number
  • separate from your private WhatsApp
  • chat via mobile or desktop

Queue

Don’t miss out on business opportunities!

There are always times when several calls come in at once. Don't miss these calls: put them in the queue.

While the caller waits, a message and music (optional) are played. You decide how long the call remains in the queue before the call is transferred to a colleague or voicemail.

Business hours

Maintain your work-life balance. Set your business hours: you decide what to do with a call that falls outside your business hours.

Indicate the times when you want to be available and receive a notification when a call comes in outside your business hours (optional).

  • can be set per week, day and hour
  • various “no answer” options
  • set per virtual number

Integrations

Link your call data to your own CRM system with the Zapier integration from Rinkel. We exchange the following data with your system:

  • who answered
  • the caller’s number
  • date & time of the call
  • reason for ending the call
  • key selected in the voice menu
Rinkel functie uitleg webhooks / integraties met Zapier

Extra features

As an entrepreneur, you are busy enough. We offer additional convenient services designed to reduce the workload of you and your team.

Call recording

Improve your service and don’t lose valuable information with the call recording feature. All calls (incoming and outgoing) from users are recorded.

Call recording is available on all plans.

  • for training & service purposes
  • download and listen to your calls
  • activate for only € 5 per month

Professional voice-over

Let a voice artist record your greeting message or voicemail and enhance your professional image.

Choose your own voice artist, language preference and upload your desired text. The voice artist gets to work immediately and within 2-5 working days you can use your recordings!

After delivery, the sound clips are all yours. You can use them wherever you want.

  • one-time € 50 per 140 words
  • voices familiar from radio and TV
  • available in Spanish, Catalan, English, French, German & Dutch
Rinkel functie uitleg stemartiest / professionele voice-over