How do I set up WhatsApp Business?

Please note: it is not possible to use WhatsApp Business on your landline number during your trial period. The feature will be unlocked when you upgrade to an Essential, Professional or Expert plan.

Please note for customers for the Netherlands: It is not possible to use WhatsApp Business with a 088 number.

In this article, we will address:

• How do I download WhatsApp Business?

• Can I use WhatsApp Business on multiple devices at once?

• Which business tools does WhatsApp Business offer?

How do I download WhatsApp Business?

Step 1: Download WhatsApp Business

Step 2: Verify your account

1. Accept the terms and conditions

2. Choose "Use another number"

3. Enter your business number from Rinkel here (without the first 0)

4. Click on “Next”. This will take you to the SMS screen

5. Wait 1 minute until “Call me” turns green, it will be grey until that time

6. Click on “Call me”: you will now receive a call, telling you the code by a computerised voice

7. Write down the code, or enter it directly in WhatsApp Business

8. It is linked now, you can start using Whatsapp Business immediately

If you receive an error message the first time, try pressing “Call me” again. Please not that since Whatsapp is an international company, you will receive a call from a +44 number (UK).

Step 3: Set up your company account

Enter your company name and upload a logo or company photo. This immediately enhances your company’s trustworthy and professional image! If you like, you can complete your profile by entering:

• Business hours

• Address and contact details

• Other information

Can I use WhatsApp Business on multiple devices at once?

WhatsApp Business can unfortunately still only be used on one phone. However, WhatsApp Business is currently experimenting with a beta version. This will allow you to use WhatsApp Business on 4 computers or laptops simultaneously.

So although it’s not possible for several colleagues to use WhatsApp Business on their mobiles, they can all use it on their computers! Want to know more about WhatsApp Business for multiple users, or sign up for the beta version? Check out our blog post for all the details: WhatsApp Business on multiple devices.

Which business tools does WhatsApp Business offer?

WhatsApp Business offers various tools that you can use to enhance your professional image.

• Catalogue: display an overview of your products, which you can easily forward to customers.

• Messaging tools: allows you to set various automatic messages. For example, if someone sends you a message outside of opening hours, you can include this information in a professional automated response. The customer will then know exactly when they can expect an answer.

• Labels: you can retrieve messages more easily by attaching labels to them (such as “New customer” or “Waiting for response”).

• Whatsapp Web: You can now manage WhatsApp Business from your desktop. This makes it easy to switch between chats and run your business at the same time!