How do I set up WhatsApp Business?

Rinkel collega Janine
Janine Wilbrink
update: 15 February 2023

Please note: it is not possible to use WhatsApp Business on your landline number during your trial period to prevent fraud. But you can use it when you upgrade to a paid plan!

Please note: It is not possible to use WhatsApp Business with a 088 number.

How do I download WhatsApp Business?

Step 1: Download WhatsApp Business

Step 2: Verify your account

  1. Accept the terms and conditions

  2. Choose "Use another number"

  3. Enter your landline number here (without the first 0)

  4. Click on “Next”

  5. This will take you to the SMS screen

  6. Wait 1 minute until “Call me” turns green

  7. Click on “Call me”

  8. You will now receive a call, telling you the code

  9. Write down the code, or enter it directly in WhatsApp Business

If you receive an error message the first time, try pressing “Call me” again.

Step 3: Set up your company account

Enter your company name and upload a logo or company photo. This immediately enhances your company’s trustworthy and professional image! If you like, you can complete your profile by entering:

  • Business hours

  • Address and contact details

  • Other information

Can I use WhatsApp Business on multiple devices at once?

WhatsApp Business can unfortunately still only be used on one phone. However, WhatsApp Business is currently experimenting with a beta version. This will allow you to use WhatsApp Business on 4 computers or laptops simultaneously.

So although it’s not possible for several colleagues to use WhatsApp Business on their mobiles, they can all use it on their computers! Want to know more about WhatsApp Business for multiple users, or sign up for the beta version? Check out our blog post for all the details: WhatsApp Business on multiple devices.

Which business tools does WhatsApp Business offer?

WhatsApp Business offers various tools that you can use to enhance your professional image.

  • Catalogue: display an overview of your products, which you can easily forward to customers.

  • Messaging tools: allows you to set various automatic messages. For example, if someone sends you a message outside of opening hours, you can include this information in a professional automated response. The customer will then know exactly when they can expect an answer.

  • Labels: you can retrieve messages more easily by attaching labels to them (such as “New customer” or “Waiting for response”).

  • Whatsapp Web: You can now manage WhatsApp Business from your desktop. This makes it easy to switch between chats and run your business at the same time!

Want to do even more with WhatsApp Business? With the handy WhatsApp widgets from Futy on your website, website visitors can easily contact them, for example via WhatsApp. This ensures that you can receive more requests through your website quite easily.