Why can't I access the Webphone?

Rinkel colleague Maria
María Bielsa
update: 07 August 2023

Why is the Webphone not available in my subscription?

To use the Webphone, an active fixed number is required. Please check the following reasons to determine which situation applies to you:

I have requested a regional or 088 number (only for the Dutch market):

If you requested a regional or 088 number and are unable to use the Webphone, it is likely that the number is not yet active. This is because an additional check is required from our end to process the request for a regional or 088 number.

Once the number is activated, you will be able to enjoy the many benefits of the Webphone!

I have requested a number porting:

If you requested a number porting and are unable to use the Webphone, it may be because we are still processing your transfer request. Depending on your current provider, this can take 3-5 business days.

Once the transfer is successful, you will be able to use the many features of the Webphone!

I am not using the Google Chrome browser:

The Webphone can only be used through Google Chrome. If you are not currently using Chrome, you can download it here.

More Information

If you have any further questions or require more assistance please contact our support team.