Why am I not receiving calls on the Webphone, but only on my mobile?

Rinkel colleague Maria
María Bielsa
update: 11 August 2022

It’s in the forwarding list. You can only answer calls from the browser if you are have call forwarding switched on. This article explains how it works.

Why does my account have to be in call forwarding?

There are two different ways to be included in the call forwarding list at Rinkel:

  • with your 06 number.

  • with a Rinkel user account.

If only a 06 number is active in the call forwarding list, the Webphone will not ring. In that case, we will only forward to your mobile number.

However, the Webphone is linked to your account and not just to your 06 number. When you are logged in to My Rinkel, we only know to which logged in user we can forward the calls.

The Webphone is linked to your account. So, if you want to receive calls from the browser, you need to be in the call forwarding queue with the 06 number linked to your account. Then you can open the Webphone in My Rinkel and make full use of the feature.

How do I add an account to the call forwarding list?

First check if your 06-number is in the call forwarding list:

  • Step 1: Go to My Rinkel > “Numbers”

  • Step 2: Select the “Change” button under “Forwarding”.

  • Step 3: Do you see the 06 number (without a user name, like the example below) in the call forwarding list?


Then your account is not linked yet and you cannot use the Webphone. You can adjust this as follows:

  • Step 4: Open your profile in My Rinkel (desktop) by clicking on your name or the picture icon.

  • Step 5: Fill in your 06 number under.

  • Step 6: Save your changes.

  • Step 7: Check the change by returning to “Numbers”.

  • Step 8: Select the “Change” button under “Forwarding”.


Is there a name in the call forwarding list now? Great!

  • Step 9: Log in to the Webphone to receive incoming calls via your browser.