How do I set up my business voicemail in My Rinkel on the computer?


Rinkel colleague Maria
María Bielsa
update: 06 September 2022

If you can’t take a call, are already on a call, or are closed, you have the option of activating voicemail.

When the caller leaves a message, we will immediately send you an email and/or a notification in the app. We even send an MP3 file with the recorded message as an attachment. So you can listen to it anytime, anywhere (even on your smartphone!).

This article will walk you through the different notification settings:

Do you want to set up a business voicemail with a key in your voice menu? Read how to connect to your voicemail from your voice menu.


How do I set up my voicemail for call forwarding (No answer)?

  1. Log in to My Rinkel and go to the “Numbers” page.

  2. If there are several active numbers, select the number you want from the column on the left.

  3. Click on "Change" under "Forwarding".

  4. Under “No answer”, at the bottom under "or", select: “Play a recording and send the caller to voicemail" and choose a recording.Click on "Open".


How do I set my voicemail outside my business hours?

  1. Log in to My Rinkel and go to the “Numbers” page.

  2. If there are several active numbers, select the number for which you want to set up the voicemail in the column on the left.

  3. Click on "Change hours" in the "Opening hours" widget.

  4. On the right-hand side under "Closed", select: “Play a recording and send the caller to voicemail" and choose a recording. Click on "Open".


How do I set up email notifications for voicemail?

Managing notifications

First, we explain how to manage notifications:

  1. In My Rinkel, click on your name or the icon with the little person in it (top right).

  2. This takes you to “Profile settings”.

  3. Scroll down to "Notification preferences". Here you can indicate whether you want to receive an email or not.

Please note: It is important to select “Email” in your notification preferences (as explained above). Otherwise, no user will receive a notification.


Adding an email address

Would you like to add an extra email address for us to send a voicemail notification to?

  1. In My Rinkel go to “Numbers”.

  2. Click on the cogwheel to select the number you want.

  3. Add the email address under “Voicemail”.

Now you will receive an email at your own email address and at the additional email address when you have received a voicemail.