How do I set which number I see on an incoming call (caller ID)?
When you receive a call, it’s not immediately clear whether the call is coming in on your personal phone or on your landline. You can now manage this yourself with 3 different display settings:
Display your landline number (default setting)
Display the caller’s number
Display the caller's number with advance notice
We’ll walk you through the steps on how to set it up:
How do I set up caller ID in My Rinkel (computer)?
Go to My Rinkel and click on the cogwheel in front of your number
Under Caller ID, select Caller or Rinkel nr.
Save your changes
Have you selected caller ID and want to hear an advance notice? Then choose caller ID “with advance notice”. With advance notice, you first hear an audio recording when the call is coming from your landline. With this setting, you know exactly when you’re receiving a business call! Good to know:
The caller does not hear this message (they only hear the call tone until you pick up)
You know exactly when to pick up with your company name
When you receive personal calls, you will not hear an audio message
Please note: the changes you make apply to every user of the landline number.
How do I set up caller ID in the My Rinkel app (iPhone)?
Open the My Rinkel app
Select Settings at the bottom right
Go to Preferences and click on Caller ID
Select your own Rinkel number or caller number
Have you selected caller ID and want to hear an advance notice? Then choose caller ID “with advance notice”. With advance notice, you first hear an audio recording when the call is coming from your landline. With this setting, you know exactly when you’re receiving a business call! Good to know:
The caller does not hear this message (they only hear the call tone until you pick up)
You know exactly when to pick up with your company name
When you receive personal calls, you will not hear an audio message
Please note: the changes you make apply to every user of the landline number.
How do I set up caller ID in the My Rinkel app (Android)?
Open the My Rinkel app
In the menu at the top left, select Preferences
Click on Caller ID
Select your own Rinkel number or caller number
Have you selected caller ID and want to hear an advance notice? Then choose caller ID “with advance notice”. With advance notice, you first hear an audio recording when the call is coming from your landline. With this setting, you know exactly when you’re receiving a business call! Good to know:
The caller does not hear this message (they only hear the call tone until you pick up)
You know exactly when to pick up with your company name
When you receive personal calls, you will not hear an audio message
Please note: the changes you make apply to every user of the landline number.
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