Can I legally record calls?

Rinkel colleague Maria
María Bielsa
update: 28 July 2022

The law on recording telephone calls differs for consumers and businesses. For example, a consumer does not need to indicate in advance that a conversation is being recorded. But companies do.

As the recording party, you must also participate in the conversation. If you don’t, the recorded call will be seen as tapping. And it’s illegal for 'ordinary citizens' to tap phone calls.

Want to know more about the legal implications of recording phone calls? Read the position of the Authority for the Protection of Personal Data or contact a lawyer. As a telecom organisation, we cannot (and should not) advise on legal implications.

If you activate the call recording feature in My Rinkel, you agree that you are responsible for complying with the legal requirements. It might sound scary, but in fact this means nothing more than announcing in advance that you are about to record the conversation.

We know that being able to replay your business calls can be really helpful. Is that why you chose this convenient feature? Then make sure that you meet the requirements of the Privacy Act and the GDPR.

Your own responsibility

Since it is your own responsibility to meet the requirements of various laws, we kindly ask you to take care of this yourself. Rinkel only offers the service to support your work, how you use the service, well, that’s up to you!

Unfortunately we can’t give advice on the legal implications of the call recording function. If you’re unsure, seek legal advice.